Rubbish Collection Streatham Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide rubbish and waste collection services in Streatham and surrounding areas. By booking a collection or using any of our waste clearance services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means the rubbish and waste collection, removal, loading, transportation and disposal services we provide.

We, us or our means the provider of the rubbish collection service trading as Rubbish Collection Streatham.

You or your means the customer placing a booking for the Service, whether as an individual, business, landlord, tenant, managing agent or other organisation.

Premises means the address or site where the rubbish and waste is to be collected.

Booking means a confirmed request for the Service, whether made online, by telephone, by email or in person.

Waste means the rubbish, refuse, junk, household items, commercial waste or other materials to be collected under the Service, excluding any prohibited items as set out in these Terms.

2. Scope of Service

We provide rubbish and waste collection services, including but not limited to household clearances, garden waste removal, office and commercial waste collection and general junk removal. The exact scope of work for each Booking will be agreed at the time of arranging the Service based on the information you provide.

Our Service includes the loading of waste from your Premises into our vehicle, transportation and disposal or recycling at a licensed facility in accordance with applicable waste regulations. We reserve the right to refuse to collect any item or material that we reasonably believe is hazardous, illegal, unsafe, excessive in weight, not as described, or not suitable for handling under our licence or insurance.

3. Booking Process

3.1 You may request a Booking by contacting us via our advertised communication channels. We will usually ask you to provide details including:

a) Your full name and contact details;

b) The Premises address for collection;

c) A description of the waste to be collected, including approximate volume, type and any bulky or unusual items;

d) Your preferred dates and times for collection.

3.2 Based on the information you provide, we may give you an estimated price or a price range. In some cases, an exact quote can only be given once our team has inspected the waste on site.

3.3 Your Booking will be considered accepted when we confirm the collection date and time with you, either verbally or in writing. We reserve the right to decline any request for Service at our discretion.

3.4 You must ensure that all information you provide is accurate and complete. If the volume, nature or location of the waste differs significantly from what you described, we may adjust the price, amend the scope of work, or refuse the Service.

4. Access and Customer Responsibilities

4.1 You are responsible for ensuring that our team has safe and reasonable access to the Premises at the agreed collection time. This includes arranging necessary parking or permits, providing accurate directions and ensuring access to communal or restricted areas.

4.2 You must ensure that the waste to be collected is clearly identified, separated where requested, and not contaminated with prohibited items. We are not responsible for removing items that are not clearly intended for disposal.

4.3 If access is delayed or prevented due to factors within your control, we may charge a waiting fee or consider the visit as a failed collection and apply the relevant cancellation or call-out charge.

4.4 You agree to ensure that the Premises are safe for our team to operate in, including identifying any risks such as unstable structures, sharp objects, hazardous materials or aggressive animals. We may suspend work if we consider conditions unsafe.

5. Pricing and Quotations

5.1 Our prices are generally based on the volume and type of waste collected, the time required, ease of access and any additional labour involved. We may also charge supplementary fees for exceptionally heavy items, complex removals, or specific waste streams.

5.2 Any quotation given before we attend the Premises is an estimate only, based on the information you provide. The final price will be confirmed on site once we have inspected the waste and assessed the work required.

5.3 If you choose not to proceed with the Service after we have arrived and provided a final price on site, we may charge a call-out fee to cover our attendance and any time spent.

5.4 All prices are quoted in UK pounds sterling and may be subject to VAT where applicable. Any applicable taxes will be clearly communicated to you before payment is taken.

6. Payments and Invoicing

6.1 Unless otherwise agreed in writing, payment is due in full on completion of the collection on the day of Service. For some bookings, we may require a deposit or full prepayment to secure the appointment.

6.2 We accept common forms of payment such as cash, bank transfer or card payment, subject to availability at the time of Service. You are responsible for ensuring that you have a valid and sufficient payment method available at the collection time.

6.3 For business or account customers, invoicing terms may be agreed separately. In such cases, payment is due within the period stated on the invoice. We reserve the right to charge interest and reasonable recovery costs on late payments in accordance with applicable UK legislation.

6.4 We may withhold or suspend any further Service if payment is not received by the due date or if a payment is reversed, declined or disputed.

7. Cancellations and Amendments

7.1 You may cancel or amend a Booking by contacting us using the same communication method you used for the original booking, or any alternative contact details we have provided.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will generally be charged unless otherwise stated in your specific booking confirmation.

7.3 If you cancel less than 24 hours before the scheduled collection time, or if we attend the Premises and are unable to carry out the Service due to factors within your control, we may charge a cancellation or call-out fee.

7.4 We will make reasonable efforts to accommodate requests to change the date or time of your Booking, but this is subject to availability and may not always be possible at short notice.

7.5 We reserve the right to cancel or reschedule a Booking for reasons including, but not limited to, vehicle breakdown, staff illness, adverse weather conditions, safety concerns or events beyond our reasonable control. In such cases, we will offer an alternative appointment. We are not liable for any indirect costs you may incur as a result of such changes.

8. Waste Types and Prohibited Items

8.1 We operate in compliance with applicable UK waste management laws and regulations. Some items are classified as hazardous or regulated and cannot be removed under our standard Service.

8.2 Prohibited or restricted items may include, but are not limited to: asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, fuel, explosives, pressurised containers, certain electrical equipment or other materials requiring specialist handling. If you are unsure about any item, you must inform us in advance.

8.3 If we discover prohibited or hazardous items among the waste at the Premises, we may refuse to collect them, adjust the price to reflect additional handling or disposal requirements, or suspend the Service. You will be responsible for any additional costs or penalties incurred as a result of undisclosed prohibited waste.

8.4 By using our Service, you confirm that you have the legal right to dispose of the waste and that it does not include stolen goods or items subject to dispute or legal restriction.

9. Environmental Compliance and Disposal

9.1 We aim to dispose of waste responsibly and in accordance with all applicable UK environmental and waste regulations, including duty of care obligations.

9.2 Waste collected will be taken to licensed waste transfer stations, recycling centres or disposal facilities. Where reasonably practicable, we will seek to separate and recycle materials to minimise environmental impact.

9.3 Upon collection, ownership of the waste transfers to us, subject to compliance with applicable laws. We reserve the right to refuse items that cannot be lawfully transported or disposed of.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the Service. However, you acknowledge that the nature of rubbish clearance work carries some risk of minor scuffs or marks, particularly in tight access areas or when removing bulky items.

10.2 We are not liable for:

a) Normal wear and tear or minor cosmetic damage arising from reasonable handling of bulky items;

b) Damage to items or property resulting from pre-existing defects, poor construction, unsafe installations or hidden faults;

c) Loss or damage caused by inaccurate information you provide, including misidentification of items to be removed;

d) Any indirect, consequential or economic loss, loss of profit, loss of opportunity or loss of business arising out of or in connection with the Service.

10.3 Our total liability to you for any claim arising out of the Service shall not exceed the total price paid or payable for the specific Booking giving rise to the claim, except where such limitation is not permitted by law.

10.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under UK law.

11. Customer Property and Valuables

11.1 You are responsible for removing any personal belongings, important documents, sentimental items or valuables from items intended for disposal before we commence work.

11.2 Once an item has been removed and loaded as waste, we are under no obligation to recover it. We are not liable for any loss of personal items that were left in or among the waste collected.

12. Insurance

12.1 We maintain appropriate public liability insurance for the provision of rubbish collection services. Details of our cover are available on request.

12.2 You are responsible for arranging any additional insurance you may require, including cover for high-value items or specific risks at the Premises.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of the Service, you should contact us as soon as reasonably possible with full details of your concern.

13.2 We will investigate your complaint and aim to respond within a reasonable time. You agree to give us a fair opportunity to put things right, which may include a revisit to the Premises where appropriate.

13.3 If a dispute cannot be resolved through our internal process, both parties agree to consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where such an approach is appropriate and practical.

14. Data Protection and Privacy

14.1 We will collect and process your personal information only for the purposes of managing your Booking, delivering the Service, handling payments and communicating with you about our services, in line with applicable data protection laws.

14.2 We will take reasonable steps to keep your data secure and will not share your information with third parties except where necessary to provide the Service, comply with legal obligations or where you have given your consent.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, our services or business practices.

15.2 The version of the Terms and Conditions that applies to your Booking will be the version in force at the time your Booking is confirmed, unless a change is required by law or regulatory authority in which case it may apply to existing Bookings.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or relating to these Terms and Conditions or the provision of our rubbish collection services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a business transfer, provided that this does not reduce your rights under these Terms.

17.4 These Terms and Conditions, together with any specific details agreed in your Booking confirmation, constitute the entire agreement between you and us in relation to the Service, and supersede all previous understandings, communications or agreements relating to the same subject matter.