Rubbish Collection Streatham Privacy Policy

This Privacy Policy explains how Rubbish Collection Streatham collects, uses, stores and protects personal data relating to our customers. It applies to all customers and prospective customers using our rubbish collection, waste removal and related services in the Streatham area. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Rubbish Collection Streatham is a rubbish and waste collection service operating in the Streatham area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers. This means we decide how and why your personal data is processed, and we are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data about our customers in order to provide our services. The types of information we may collect include:

Identification and contact details, such as your full name, address, email address and telephone number.

Service and contract information, such as details of the rubbish collection or waste removal services you request, service frequency, access instructions and any special requirements you mention to us.

Billing and payment information, such as invoicing address, payment status and basic transaction details. Card details may be processed by secure third-party payment processors and are not stored by us beyond what is necessary for the transaction.

Communications data, such as records of your communications with us by phone, email, online forms or other methods, including any feedback, complaints or enquiries.

Technical and usage data, such as basic information about how you access our website or online booking tools, including your internet protocol address, browser details and pages visited, where required for security, analytics and service improvement.

How We Collect Your Data

We usually collect personal data directly from you when you contact us to request a quote, make a booking, agree a contract for services or communicate with us. This can include information provided by telephone, email, online forms or in person.

We may also collect certain limited information automatically when you use our website or online tools, for example technical information required to enable and secure your access and to understand general usage patterns.

In some cases we may receive personal data about you from third parties where necessary for our services, for example from referral partners or platforms that you use to book our services. In these situations, we will only process your data in accordance with this Privacy Policy and applicable law.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. The main purposes for which we use personal data and the corresponding lawful bases are as follows:

To provide and manage our services: We use your contact details and service information to respond to your enquiries, provide quotes, schedule collections, carry out rubbish removal and manage your account. Our lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To handle payments and invoicing: We process billing and transaction information to issue invoices, process payments, manage refunds and maintain accounting records. Our lawful basis is the performance of a contract and our legitimate interests in managing our business and complying with financial obligations.

To communicate with you: We may contact you regarding bookings, service updates, operational changes, safety information and important notices. Our lawful basis is the performance of a contract and our legitimate interests in keeping our customers informed.

To improve our services: We may use service, technical and communications data to monitor service quality, address issues, train staff and improve our processes. Our lawful basis is our legitimate interests in running and developing our business, provided that your rights and interests are not overridden.

To comply with legal obligations: We may need to process or retain certain personal data in order to comply with statutory obligations, regulatory requirements, tax rules or to respond to lawful requests from public authorities. Our lawful basis is compliance with legal obligations.

Marketing communications: We may occasionally send you information about services that are similar to those you have already purchased. Our lawful basis is our legitimate interests in promoting our services, and you may opt out of marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We only share your information where necessary and in accordance with data protection law. We may share your data with:

Service providers acting as data processors, such as cloud hosting providers, customer relationship management systems, payment processors, email and communications platforms and IT support services. These providers are contractually required to process your data only on our instructions, to keep it secure and to assist us in meeting our data protection obligations.

Professional advisers, such as accountants, auditors or legal advisers, where necessary for legitimate business purposes and legal compliance.

Public authorities or law enforcement agencies, where we are legally required to do so or where disclosure is necessary to protect our rights, the rights of others or safety.

Where we use data processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard data protection clauses, to protect your personal data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Retention periods will vary depending on the type of data and our specific obligations.

Customer and contract information linked to the services we provide is typically kept for the duration of your relationship with us and for a period afterwards to enable us to respond to queries, handle complaints and maintain business records. Financial and invoicing records may be retained for longer periods where required by tax law and other legal obligations.

Where personal data is no longer required for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be associated with you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and procedures for handling suspected data incidents.

While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee the absolute security of data transmitted to us electronically, but we do take steps to safeguard it once we receive it.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

The right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the data we hold about you, along with certain related information.

The right to rectification: You have the right to request that inaccurate personal data be corrected and that incomplete data be completed.

The right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent, if consent was the basis for processing.

The right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection raised by you.

The right to object: You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling based on those interests. We will then stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

The right to data portability: In some circumstances, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller where technically feasible.

You also have the right to object at any time to the use of your personal data for direct marketing, after which we will stop using your data for this purpose.

Exercising Your Rights and Contacting Us

If you would like to exercise any of your data protection rights or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our main customer communications and invoices. To help us respond, please provide enough information to identify yourself and your relationship with us and describe the information you are seeking or the right you wish to exercise.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any significant changes will be communicated by updating the version on our website or by other appropriate means. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.

This Privacy Policy applies to all customers of Rubbish Collection Streatham in the Streatham area and is intended to provide clear and transparent information about how we respect and protect your privacy.