Accessibility at Rubbish Collection Streatham

Rubbish Collection Streatham is committed to providing an accessible and inclusive experience for everyone using our services and website, including disabled people, older people, and those using assistive technologies. We want residents and businesses in the Streatham area to be able to find information about rubbish collection, recycling, and waste removal easily, and to book services without barriers.

Our accessibility commitment

We aim for our website and digital services to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, cognitive, and motor impairments.

Our goal is that anyone in Streatham looking for accessible rubbish collection information can use our website on different devices and with different technologies, and that content remains clear, readable, and understandable.

WCAG 2.1 AA compliance

We are working towards full WCAG 2.1 AA compliance and routinely review our content and features. This includes maintaining sufficient colour contrast between text and background, ensuring text can be resized without loss of information, and structuring headings clearly so that users can understand the layout of each page.

Where we identify issues that may prevent full compliance, we treat them as a priority for improvement. Our aim is to continuously reduce any accessibility barriers that might affect people seeking rubbish collection services in Streatham.

Screen-reader support

Our website is designed to work with screen-readers and other assistive technologies. We use clear heading structures, descriptive page titles, and meaningful text for labels and buttons to help users navigate and understand content. Images used on our site are given alternative text where they convey important information, so that screen-reader users can access the same details as sighted users.

We also aim to ensure that the language of each page is correctly set so that screen-readers can pronounce content accurately, and that forms and service request sections are clearly labelled for users who rely on audio feedback.

Keyboard navigation

Our website has been designed so that you can navigate most of the content and key functions using a keyboard only. This is important for people who cannot use a mouse or touch screen. You should be able to move through links, buttons, and form fields in a logical order using the Tab, Shift and arrow keys, and activate actions using the Enter or Space keys.

We work to ensure that keyboard focus is always visible, so you can clearly see where you are on the page, whether you are reading about rubbish collection schedules in Streatham or completing a booking form.

Accessible rubbish collection in Streatham

We recognise that some residents and businesses may need additional support to use our services. Where possible, we will make reasonable adjustments to help you access information or arrange rubbish collection in Streatham in a way that works for you. This could include providing information in alternative formats or offering support with form completion if you have difficulty using the website.

Ongoing improvements

Accessibility is an ongoing process. We review our site regularly, especially when we launch new features or update information about waste and recycling services in the Streatham area. We welcome feedback that can help us identify areas where accessibility can be improved further.

Contact us about accessibility

If you experience any difficulty using our website or services, or if you need information about rubbish collection in Streatham in a different format such as large print, audio or another arrangement, you can contact us using the details below.

Email: [email protected]

Telephone: 020 0000 0000, Monday to Friday, 9am to 5pm

Postal address: Accessibility Team, Rubbish Collection Streatham, High Road, Streatham, London SW16

When you contact us, please tell us which part of the website or service you were trying to use, what went wrong, and what format or adjustment would help you. We will review your request and aim to respond as quickly as possible.

Accessibility statement review

This accessibility statement applies to the Rubbish Collection Streatham website and online service information. We review this statement regularly to reflect changes in standards, technology, and our own services, so that people in Streatham can rely on a consistently accessible rubbish collection experience.